Most Frequently Asked questions:
How do I request a booking?
What about privacy and security policies?
Can you give me the best rate?
What type of company is Vantage?
What are the general Terms & Conditions for Hotel Bookings?
What are the procedures for general reservations?
Could you tell me more on payment schedules?
What are the regular Cancellation/Refund policies?
What do I do when plans change?
I do not understand all the “travel jargon”, where can I find what everything means?
In all tour pages you will be able to check rates for each individual tours and in the navigation bar menu you will find a RESERVATION link to our Database.
Click the CHECK RATE button on any of the Tour Pages and SELECT the period of time of your visit
Click on the HOTEL button on the Navigation Bar Menu to check Hotel Rates or on OTHER CATEGORY buttons to check rates for Tours, Cruises, Transfers, Car Rental, etc. Select the destination and period of time and you will browse through our complete offers
After checking rates and selecting your service you can BOOK any program just by clicking on the button. You will be asked to LOG-IN (Register) to proceed and be direct to our Secure Server Site to continue the booking procedure. (If you are already resistered just enter your code and PIN number).
If you came from a specific tour page, the selected service will already be chosen for you. Otherwise select the service you need
Add services in the same city or choose a different city/country for additional services to create “Your Own Customized Program”
All services will be added to your Shopping Cart — Review the services booked, add, change, delete till you are satisfiedWhen everything is exactly as you want CHECK OUT — at this point you you will enter our SECURE SERVER to enter your information for billing and mailing
Your online booking is complete. You will receive confirmation from Vantage Adventures by e-mail as soon as the necessary arrangements have been checked by a Vantage travel professional and reservations are fully confirmed
You may check on the status of your booking at any time by clicking on “Travel Manager” from the login screen.
Documents will be forwarded to your address or you may print the necessary vouchers (no airline tickets) on your personal printer at any time you desire.
SECURITY AND PRIVACY
Whenever you log in to Vantage Adventures booking site, a “Security Alert” window will signal that you will be viewing pages over a secure connection and a little lock will appear in the bottom right area of your browser. This is to guarantee that you are automatically signed in securely and all your transactions are protected by Secure Sockets Layer (SSL) encryption technology and by the Private Communication Technology (PCT) security standards supported by all popular browsers. We also pledge to protect your personal information, with very strict standards which you can view in our Privacy Statement
A wholesaler of travel buys space on hotels, air and land, in bulk at discounted rates and uses them to prepare travel itineraries at preferential rates, in many cases substantially lower that what generally available. Wholesalers must have a very deep knowledge of each destinations offered and thus also provide all the necessary information and local know how. Specifically we offer the following services:
AIR RESERVATION - As with the hotels, we have contracted “Bulk Fare Seats” with many airlines. These are high discount tickets on regular flights and are available to us in specific classes of service. We offer these air rates for your consideration and you can elect to use us for your air booking or to buy your ticket directly with the airline, any travel agent or use your frequent flyer mileage points.
HOTEL RESERVATION - Independent hotel nights can be booked in more than 5000 hotels worldwide. A choice has been made at each city selecting properties so you will not be able to find all hotels at a destination but only our contracted properties. We also handle a major Hotel Voucher Program with over 700 hotels through Europe accepting a low cost voucher for each overnight without the need to pre-book a stay.
TRANSFER SERVICES - On arrival in most major cities private transfers can be booked (both from/to airports and train stations). Services are provided by private cars with local drivers. In order to avoid mis-meetings upon first arrival from long flights, we strongly recommend that the service of an English Speaking Assistant is reserved for that transfer.
CITY TOURS - In most major cities regular tours are usually offered for the visitor. We can included any f these tours in your program but we do not book them separately and independently.
CAR RESERVATION - In most of Europe and many other Latin American, African and Asian countries we offer Car Rental with major international or local Rental Agencies. Our European rates are fully inclusive of CDW (Collision Damage Waiver), in other countries - like Costa Rica for instance - CDW must be paid locally.
LIMOUSINE SERVICE - Top Line Limousine Service with Mercedes (or similar) vehicles and uniformed English speaking chauffeurs is offered mostly in Europe and especially in Italy. Transfers, day tours are touring itineraries are prepared with these limousine for the those who want the very best in touring and attentive services
CAR / DRIVER SERVICE - Available in most main cities of the world car and driver services are for those who desire a private transfer or tour without the high cost of a full limousine service. In Latin America, Asia and Africa we can also use car and driver services to operate a normal tour: it will be a little more expensive but you will not have to wait for anyone or join in with another group.
CUSTOMIZED PROGRAMS - This is our specialty - we have prepared itineraries for many organizations and individuals wanting specific and customized programs at their destination. We can do the same for you in most countries of the world with your selection of hotels, type of services, private tours, special visits, etc.
TOURS - We have been one of the first travel wholesalers in the early 80’s to introduce in the market the concept of GUARANTEED DEPARTURE programs. In most countries we now offer specific itineraries operated on a group basis (generally called seat-in-a-bus service) combined with some individual services to create a complete itinerary offering a Guarantee of Operation. Many regular group tours can be cancelled if a minimum number of participants does not materialize. Our Guaranteed Departure Tours will operate regardless of the number of bookings received for a specific itinerary, once we confirm the availability of the program to you, the tour will operate on the dates specified without cancellations.
GROUP TOURS - We still prepare a great number of group Tour Programs for different organizations, companies, Travel Agencies etc. to many destinations and for the most varied type of travel. Group visits have been prepared on topics including: Art, Architecture, Gourmet, Wine, Fashion, Events, Festivals and much more. Like in our customized programs, we will be able to include all services specifically needed by the organizer of the Group.
CRUISES - Here you will find most of the “different” cruise sailings in the world. Instead of the regular cruise where the emphasis is on food and relaxation, our cruises are more adventurous and will bring you close to nature. Offerings range from Galapagos Cruises to Discoveries of Costa Rica and Panama, from Amazon Jungle boating to Explorations of the Arctic and Antarctica along with “goulette” cruising in the waters of the Mediterranean.
INCENTIVES - Used by most large companies to increase their sales and/or service, we have proved that eve very small companies can use them very effectively and at basically no cost. Enquire with us as how we can help you with an Incentive program
At Vantage Adventures we value your patronage and respect your right to security and privacy. Whenever you use Vantage Adventures services on the database web, you are automatically signed in securely unless you choose otherwise. All your transactions are protected by powerful Secure Sockets Layer (SSL) encryption technology and Private Communication Technology (PCT) security standards supported by all major browsers. We are also pledged to protect your personal information, following the standards set by Better Business Bureau OnLine service.
Because we are committed to protecting your privacy, we employ the highest levels of security to keep your personal information strictly confidential. As we personally believe in complete anonymity and privacy, our GUARANTEE is simple:
We GUARANTEE that your privacy will be respected as we do NOT prepare any lists of contacts to share with any other organization.
What personally identifiable information of yours is collected will ONLY be used in-house for preparation and completion of your requested program and/or reservation.
When you request reservations with Vantage Adventures, you are asked to provide us with some personal information. This information is ONLY used for the purpose of defining your travel needs so that we can serve you more efficiently each time you return to our site. It enables us to store key details, including your name and travel preferences, so you don’t have to enter the same information each time that you make reservations on our system. Please remember:
All personal profile information is stored in our off-line database only accessed for the purpose of assisting you with future online transactions.
Reservations and Purchases: When you make a reservation or purchase online with Vantage Adventures, we share only the minimum information possible about you and your purchase with any airline, hotel, car-rental and land agent. We will only provide the necessary information to ensure your travel arrangements are confirmed with these travel suppliers.
We DO NOT supply names of traveled passengers even to other potential passengers as a reference.>Vantage Adventures will NOT DISCLOSE OR PROVIDE any of your personal information, including your name, address, credit-card number, shopping, or transaction history to anyone (unless requested by a specific court order generated by a law enforcement agency).
When you make a purchase on Vantage Adventures’ web, you have two booking options:
you can book your trip online with your credit card or, if you’re very concerned about security
you can call 1 (864) 233-7703 and talk to us about keeping your credit card number on file.
Once we store your number (and it is stored in a separate computer not on the web server), you’ll never have to send us sensitive credit card information again so you’ll never have to send sensitive credit card information over the Internet.
With Vantage Adventures, the credit card you use will be protected from any unauthorized charges by us.
If unauthorized charges appear on your periodic statement for that card at any time within 1 month of your Vantage Adventures transaction and you are held liable for those charges, your liability will be covered up to $50—the usual limit of your liability as a cardholder—so long as certain TERMS & CONDITIONSare met.